Voltar à WStore
Premium+ Support
Direct access to senior engineers and priority handling.
Overview
A tier above standard support: your tickets are handled in a priority queue and you reach senior engineers directly.
You get hands-on help with troubleshooting, investigated on your own installation.
How It Works
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01
Added to your licence
Added monthly or annually and takes effect immediately.
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02
Tickets enter the priority queue
Every ticket you open is handled ahead of the standard queue.
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03
A senior engineer takes it
Investigation and resolution are carried out by the senior team.
What It Does
- Priority support queue
- Direct access to senior engineers
- Hands-on help with troubleshooting
- Investigation on your own installation
Setup & Scope
- Billing
- Monthly or annual
- Scope
- Per licence
- Setup
- Activates automatically once added to your licence